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Store Info > Frequently Asked Questions

Frequently Asked Questions

Updated April 7, 2025

What are your hours and locations?

Our online store is open 24 hours a day. We are open for in-person shopping during these hours at each of the following locations:

  • Studley Campus, bottom level of the Student Union Building, 6136 University Ave.
    • Mon.-Wed., Fri. - 9:00 a.m.-4:30 p.m.
    • Thursday - 9:30 a.m.-7 p.m. (during the academic year)
    • Saturday - 12-5 p.m.
    • Sunday - 12-4 p.m.
  • Sexton Campus, Enrolment Services Centre, B Building, 1360 Barrington St.
    • Monday to Friday, 9 a.m.-4 p.m.
  • Agricultural Campus, Cox Institute, room 254, 50 Pictou Rd.
    • Monday to Friday, 10 a.m.-4 p.m. (closed from 1-2 p.m. daily)

In addition, in-store pickup is available at our Studley and Agricultural Campus locations by appointment. Please check the appointment scheduler for availability.

Can I pick up my order?

Yes! You can pick up your order by appointment Monday–Friday at both our Halifax and Agricultural Campus locations. After receiving email confirmation that your order is ready, please visit our web site for pick up instructions.

How long will the Dal Bookstore hold my order?

We hold pickup orders for 30 days. This does not include orders placed as part of the Books In Res program.

What is your return/exchange policy?

For full details on our refund and exchange policies, please visit our Return Policies page.

Why is my transaction being declined?

There are a few reasons why a transaction may be declined:

  • There could be insufficient funds in the account
  • The account may have a daily maximum limit that may have been exceeded
  • A bank outside Canada may block a transaction, suspecting it is fraudulent
  • Visa debit cards sometimes work and sometimes don't, depending on the bank

How long will my web order take to process?

Order turnaround timelines are based on order volumes. Online orders are typically processed and shipped in one to two business days during regular operations. At the beginning of each term, this period can extend to two to four business days from the time your order is placed until it is shipped or ready for pick up. Throughout the process, you will receive automated communications that provide updates on your order.

My order arrived damaged, what can I do?

Please take photos of any damage to the packaging as well as photos of the damaged merchandise and send via email to our eCommerce Coordinator at kaela.zhang@dal.ca. The staff member following up on your inquiry will request these images as they are used in our discussions with the shipping company. Hold on to all packaging as this may be required to resolve a claim with the shipping company. Once we evaluate the damage you will be contacted about any next steps.

Can someone else pick up my web order?

Yes, someone else can pick up your order on your behalf. The person picking up the order will need a copy of your web order confirmation. They will also need to show their valid student card (DalCard) or government-issued photo I.D.

How can I track my order?

As soon as a shipping label is generated for your order, you will receive an email with tracking information. You may need to wait up to one business day before this tracking number is live in the courier's tracking software. Items are often not scanned by the courier until they reach the depot.

How do I know if my web order went through?

As soon as you successfully place your order, an email confirmation is sent to the email address that you provided. Occasionally these may end up in your spam folder, so we recommend checking there if it is not in your inbox. If you closed the order window before you saw a confirmation that the order was successfully placed on the website, then your order may have been approved by the payment processor, but this approval may not have flowed back to our website. Please email kaela.zhang@dal.ca, if you cannot locate your order confirmation email.